Last Crumb Branding

As one would expect, our process began with a cookie tasting. And we were sufficiently blown away by the product, which was developed over 10 years of testing, that Truffl invested in and became co-founders in the company.

More than just another cookie company, we positioned Last Crumb as a luxury status symbol and elevated their cookies to be treated like fine wines or luxury fashion items. This included high-end touchpoints at every step of the customer journey across photography, packaging, messaging, print collateral, content, and more.

Last Crumb was founded on the rebellious ideas that cookies should be crafted with the same zeal as fine wines, a bakery can thrive online-only, and cookies can be a luxury status symbol. These themes of rebelliousness, and of mastery, were the foundation for every aspect of the Last Crumb brand strategy as we endeavored to elicit feelings of momentousness, humor, and elevation at each stage of the customer experience.

We built a memorable brand personality for Last Crumb that blends the ethos of one of our personal heroes — the culinary world’s rebel-chef-storyteller, Anthony Bourdain — together with the braggadocio of The Most Interesting Man in the World. And we identified and targeted several customer personas including luxury shoppers seeking high-end status symbols, millennial scenesters desiring a memorable social media share-worthy experience, corporate gift-givers wanting an alternative to the typical wine and cheese baskets, and foodies who accept only the best in every bite.

Last Crumb’s visual concept built off concepts of luxury, boldness, rebelliousness, and minimalism. We sought to create a system that felt premium without being stodgy, and edgy without being wild. To thread that needle, we designed a chic, minimalist brand identity made special with thoughtful, surprising, and often excessive details.

In addition, we created a cookie symbol with XX’d out eyes as a key brand element. The crosses are used as a trademark of sorts — placed over the eyes of models in lifestyle imagery.

As a luxury direct-to-consumer company, a memorable packaging experience is essential to Last Crumb’s success. Each cookie is individually packaged in matte-coated bags, featuring Last Crumb’s signature cookie names, such as “50 Cent” for its Birthday Cake Cookie, in addition to a unique serial number reflecting the batch of cookies in which it was baked. On the reverse side of each bag, we included a full story about each cookie as well as a QR code to join Last Crumb’s mailing list for future drops.

Each set of cookies arrives in custom rigid boxes that create a ‘wow’ moment when opened. The boxes feature custom inserts positioning every cookie at a 45 degree angle for the perfect reveal.

The final step in the packaging experience is a memorable shipper box that arrives on customers’ doorsteps. While most brands overlook shipper boxes, the Last Crumb shipper is a whopping 3-foot wide box overlaid with a collage of brand photos that will make recipients the envy of neighbors and social media followers alike.

The first step was developing their brand name, “Last Crumb,” which plays off the company’s unique business model of selling in limited edition drops, and their focus on quality “to the last crumb.” We developed a brand voice that charismatically brought to life Last Crumb’s personality with copy notable for its dark humor, creativity, and brashness. Each of Last Crumb's signature cookies features a unique and memorable name, along with a stream-of-consciousness, creative description.

We designed and developed a custom e-commerce experience for Last Crumb focused on creating a sense of exclusivity and scarcity. The customer journey is centered around Cookie Drops — limited quantity offerings of cookie boxes designed to sell out. In addition, throughout the site, a live ticker reflects how many cookie boxes remain in each drop as well as a countdown for when the next drop will be live. Finally, we used unique animations and design effects to elevate each detail throughout the customer experience.

Last Crumb

Last Crumb is a luxury cookie company offering Michelin-star quality desserts handmade in Los Angeles, packaged as covet-worthy fashion goods, and sold online via limited-edition drops.